Bests & Worsts Reviews from Amazon

I bought the bundle with three Eeros and Alexa, to set up the WiFi at my parent's house. Before I took it over there I set it up at my house and configured it here. I am only moderately familiar with network stuff, so I need to concentrate while setting it up, I don't want to be peppered with questions! My existing network had two wireless access points. I have had them for years and they're very stable, I have no complaints. But the Eeros gave me much better speeds and coverage, I was super impressed. I was sad when I unplugged the Eeros from my house and took them to my parent's house. So I am going to buy a second set for my house. Setting them up was not completely seamless, but it was close. The first one just worked, almost instantly. But the second one did not immediately work. It gave me an error message, can't recall exactly what is was. But then it offered me a firmware upgrade, and I accepted it. Then it just sat there like a lump, I could not tell if it was doing anything. After an hour it was still sitting. I just left it and went to bed, figuring I would call Eero in the morning. But in the morning, it had finished upgrading itself, and it just worked. I did not have to call support. So I would say, if you get one and have trouble, let it automatically upgrade itself and be patient. One other bit of advice: The setup tells you to place them in spots spread through your house, pick their room names, and then it praises your choice of spots. This is a silly bells and whistles thing. Just line all three up on the table together and set the software up with them like that. Because it is annoying to be setting something up and running up and down stairs to plug things in and check whether the lights are on or whatever, especially if, like me, you get one that needs a software upgrade. Place them in their spots in the house, later. There is a screen in the app where you can change the room names if you end up moving them around, so you are not stuck with whatever room names you pick first. I love the phone app, too. I can check my parent's network, without going over to their house. My mom has dementia and cannot remember why there is a row of little green lights, so she finds the plug and turns them off. When this happens I can see they are offline without going over there, and I can call them and talk them through plugging the modem back in. (After a few rounds of this I found a place to hide the modem, LOL!) Within the Eero app there is a spot where you can turn off the white status light. This is good, I was able to darken the living room Eero and therefore reduce the likelihood it will be unplugged. They can run in bridge mode, so when I install the next set at home, I can place them downstream of my wired router and my Pi-Hole (whole network ad blocker) will still work. They come with a 30-day trial of some other ad blocker, but it's nowhere near as good as my Pi-Hole so I will not buy it. The bundle: I would never have bought an Alexa, but since it was bundled at the same price, I decided I might as well set it up for my dad. He has poor vision and it's hard for him to get out of his chair, so it's nice for him to be able to turn on music or make a phone call just by talking to Alexa. It's working so well that I have gone ahead and bought a smart plug and I am going to try my hand at creating an Alexa-controlled lamp for him. I like Alexa way more than I though I would. Edit 7/4/2020: I am taking away a star. The unit that gave me trouble during my install of the first set, which seemed to be fixed by the firmware upgrade? I don’t think it is truly fixed. It has been intermittently failing for the last week. If I go out there and power cycle it, it might work for a while but it keeps failing again. Or if I ignore the failure it sometimes starts working again on its own. The other two carry on working fine even when this one is out of order. I suppose I will need to contact Eero about it. Then yesterday I had a weird hiccup on my second set. The internet just stopped working. The Eero app said all was fine, but it would not restart, and would not let me save any setting changes, the app was just frozen. No amount of power cycling of Eeros and cable modems seemed to help. What fixed it was, I unplugged all the Eeros, then used my cell phone data to get online, then I brought up the app and it realized the Eeros were not responding, it finally displayed them as offline. Then I plugged them back in and they came back online normally and started working again. So apparently you need internet to fix the internet connection. Glad I have cellular data as a backup source of internet! Anyways, I am taking away a star. I may give it back if Eero gives me decent support when I contact them. Because when the Eeros work they really are great. I just have this stability issue right now. Edit 7/13/2020 I have been working with Eero support. They have been quick to answer and pleasant to work with, but they have not yet been able to resolve the issues with my one flaky unit. They worked with me on the phone, and emailed me some steps to try. Since the unit can be made to work if you tinker with it, but then fails again over time, it's slow to troubleshoot - you do something, it works, then you wait, and in a day or two it fails again. But I cannot trigger the failure while troubleshooting, so we just end up trying things and waiting and hoping that when it comes back up this time it will stay up. So far it has not. It's in a failed state again now and I have emailed them saying I think we have done enough and they should just replace it. I mean, the other five all work perfectly and there's nothing in the environment that should make this one any different. I will update the review when something happens, and give them back their star if they send a new one and it works. Edited 11/25/2020 Eero did send me a replacement unit, back in July. It works just fine. I have had no issues since. I am bumping them up to five stars. Because they have been great.