Bests & Worsts Reviews from Amazon

After being content with my Garmin Vista, I decided it was time to upgrade to the latest Garmin Vista eTrex HCx. With a new MapSource Topo USA for MAC available, and the ability to transfer National Parks Topo Version 3 from PC to MAC I thought it would be an ideal time to "upgrade" to this model. The HCx has a beautiful color screen, is highly sensitive-acquiring satellites and able to navigate much more effectively! Response is quick-virtually instantaneous. Ergonomically the toggles are awkward and its easy to toggle into the wrong place-not a big deal and I image I'll get used to it. This being said the documentation that comes with the unit is almost useless, covering just the basics. Forget about how to setup (at least for a MAC). The cd that comes with it is for PC's only and there is absolutely no information on what a Mac user needs to do. You think a quick look at the Garmin website would have these answers. Nope! Nada! The website is a joke-as is customer support. I waited 32 minutes to speak to a rep and then was told I would have to be transferred to their Mac Dept. Okay fine. Another 34 minute wait. Thats; okay, I'm willing to wait-except the tech I finally get is about as helpful as a cord of wood. No help. I ask questions he doesn't know the answers and doesn't sound like he cares-hardly a Mac enthusiast. In fact I felt like he actually dispised my call. From simple things like where's the serial number? (UPDATE: it's behind the batteries) to do I need drivers to download to make this work? (UPDATE: No you don't. In fact, if you're using a Mac, just turn it on and it's up and running-no need for "installation disc")-if you want to transfer maps to your GPS, you must download the "MapInstall" program from Garmin's website). This is a beautiful device that does what my old Vista did-except this one, is of course, much faster, and more effective-if I could get some information on it! If Garmin is going to claim they are moving toward Mac compatibility they should give a little more information to Mac user's on their website (other than press releases on how they are now Mac friendly) or perhaps a few sentences in the manual explaining exactly what Mac users need to get this thing up-and-running; transferring maps, able to communicate with Mapsource software, etc.. I would like to give the HCx five stars, but because of absolutely no assistance for Mac users on their website or manual-and because of an initial bad customer service experience I give it two stars and sit here with a $270 GPS-$200 worth of new MapSource Maps (another product-another review) and a beautiful little machine that has quicker response and is much more capable than my old Vista-but just as useless on a Mac (REVISED: It works beautifully with my Mac. Perfect!). My enthusiasm dissolved after trying to upload maps or connect to my computer. REVISED 6/30/08: Okay, finally! I got someone at Garmin customer service (very nice in the Mac Dept.) that could explain what-exactly needs to be done to get this puppy up-and-running: I had already downloaded the Garmin MapIntsall software (which you need to open, then select the device-in this case the HCx); there you will find all your maps (in my case the Topo Natl Parks and Topo USA for Mac). With the GPS plugged into USB port you simple select all the maps you want from one set of maps and then go to the other set and select the ones there). Works like a dream! Now if they would just make this clear somewhere (and believe me, it is not CLEAR anywhere). That being said, the experience I had today was much better. While I had to wait another 30 minutes to get customer service (who told me the serial number is located inside the battery case on the back) and then another 5 minutes to get to the Mac specialist-all my questions were answered! Both techs were very nice and helpful! Today's experience would be 5 Star Customer service! while I have rated the device 2 stars-I would probably change to 4 stars. Why the missing star? Initial frustration that could have been alleviated if Garmin took the time to stuff some extra instructions in the box specifically for Mac user's and made their website a little more friendly-and informative. The 24k NATL PARKS maps are beautiful on the color screens-as are the TOPO USA 2008 for Mac. The toggles are still awkward and unruly-but I'll get used to it. So, in a nutshell; You can download multiple maps on to your Garmin Vista Hcx using MapInstall (dowload from their website) to your applications folder. Once downloaded, connect your HCx to USB and select device and have fun selecting your maps. One thing I was not real clear on until today is that "Bobcat" is strictly for viewing maps and transferring wayspoints, etc. It has nothing to do with uplading maps to your GPS. Use MapInstall to upload maps to the GPS. Today's experience brought my faith back in Garmin customer service and technology. Thanks Garmin, for FINALLY becoming Mac compatible. I'm going to be a happy camper with this wonderful little GPS! REVISED 7/6/08: Referring to the most recent "1 Star" Review; Yes, mine locks-up/freezes, too (nothing to do with Mac) unit freezes on the trail-at least once a day. No response from any buttons-unable to do anything until holding power button for long period-reboot. This is not cool! Will call Garmin Monday and see what's up. Not good to hear they have a new chipset out and this may be the old one. After-all, I just purchased this. Will report back on what Garmin says. This sounds like an obvious defect. REVISED 7/9/08: Emailed Garmin Monday-no response yet (3 days later)-so returned to Amazon for exchange. Amazon is great! No problem. Sent out a new one before I could box up the defective one-received replacement today! That's customer service! Will let everyone know if the problem persists with replacement unit. Amazon 5 Stars! HCx?..not so sure anymore. REVISED 7/11/08: Garmin emailed me 4 days later and explained that the new chipset is 3.0. My software version is 2.60. Used "Web-Updater" on my Mac and said I have the latest software. Everything is working beautifully with replacement Amazon sent me. No freezes or problems of any kind. Final score: Garmin HCx-4 Stars! Amazon-big 5 Stars! SIX-YEAR-UPDATE: JUST CHANGED STAR RATING TO 4 STARS! Okay, its been 6 years and this is still going strong. Good battery-life. The new ones (so far) can't surpass light weight and compactness of this one. What you may lose in features (maybe/maybe not) with this one you make up for in simplicity and light-weight. No reason to update yet. Rare for an electronic item-especially in this day and age.