Bests & Worsts Reviews from Amazon

A few years ago, I purchased a different 3-D pen, and had problems with it. I sent it back. A while back, I decided to take a chance on another 3-D pen, so after reading lots of reviews and watching lots of video, I bought the Mynt3D Super 3-D pen. It was extremely easy to learn and use. I made crafty things and I used it to build small characters. I even used it to put together a HO-scale train engine for my train layout, using parts from a couple different engines. I absolutely loved the pen! A few weeks ago, the motor suddenly stopped working. The pen would heat up and the lights would display as normal. I first contacted Amazon, since I bought it through them. The customer service rep I spoke with was very helpful as far as taking information and trying to trouble shoot. However, he was not able to fix it (obviously), so he contacted the manufacturer and completed the warranty information for me. The very next day, I received an email from MNYT3D asking for a little more information. I responded and waited a week or so. Apparently they had responded back and the email must have gone to my junk mail because I missed it. When I emailed back to see if they had received my email with the extra information, they replied that they had, and that they had sent an email asking if my mailing address as listed was still correct. I replied that it was, and less than a week later MYNT3D sent me a brand new product. Not just the pen, but the whole box with the power cord, little tools, and the extra ABS filament. A whole, brand new, unopened box! This is the type of customer service that keeps customers coming back! I very much appreciate their quick response, and their standing behind their product. I emailed to ask if/how they needed me to send the broken unit to them, and they told me I didn't need to send it back. So far, the new pen is working perfectly. When it does eventually wear out, I will not hesitate to order another one from MYNT3D. I've even let others try it out, and they loved it too! As long as this pen keeps working, I'm definitely a satisfied return MYNT3D customer! I highly recommend anyone purchase this pen and give it a try!