Bests & Worsts Reviews from Amazon

If you are going to read this, focus on the customer service of a company that stood behind its product, even though the customer (me) is at fault. The Fryer: So we bought this after looking at the more expensive fryers offered by Philips . The result? We Love it! It makes nice crispy fries and other "snack" foods, perfectly. (Hint Shaking the basket is a good thing, as well as warming it up for 1-2 mins) It cleans easily, and the kitchen does not smell of oil. We find that an average fries bag from the supermarket can make 2 1/2 batches. I like the compact design, it has 2 nice "handles" at the back which I use to push it in and out of the counter. Solid timer, not complicated control, a nice satisfying ding to tell you it's done. Cleanup is very easy. THE COMPANY: (look at this , you guys!) In short, they a) communicated in a personal way when we bought the product and b) they sent me a replacement basket for a basket that we destroyed - totally our fault- . (see below) I believe companies like that should get rewarded with our business. They certainly are being rewarded with my loyalty - for life. So, buy the fryer!:-) The long story Here is an actual exchange between me and Cozyna's customer service, after they sent me a personalized email "Hi Harry, My name is Elodie and I am the co-owner of Cozyna. I wanted to personally thank you for your order , it means a lot to us. We are a small company and the way we see it, you are now part of the Cozyna family. We will go above and beyond to give you the best experience. So, if you have any questions or issues about your order or product, please contact us or reply to this email. We are here to help!" --------- Reply after a few weeks by me, after we had a mishap (totally our fault) Hi. Actually I have good news and bad news. The good news? We LOVE the fryer. We get crispy fries and no fryer smell. The bad news? We need a replacement part. My wife accidentally set down the basket on the stove , while it was hot (the stove) , and it melted the plastic part of the basket , including the piece that activates the heater. So, can you help me? Can I guy the plastic part? I know it fastens with 3 screws . Or can I buy the replacement basket overall? Let me know , and thank you again for the product. ------ Response from them: Hello Harry, We are very sorry about this issue. Your happiness and satisfaction is our main priority so we are sending you a replacement basket right away. Once again, we apologize for the inconvenience and if you have any further questions or concerns, please do not hesitate to contact us. Sincerely, Elodie "