Bests & Worsts Reviews from Amazon

Worked wonderfully at the beginning but the front panel stopped working after 3 days. It seems to be some lock down function was triggered by a failed entry via fingerprint (even I used the correct finger at unlock) . The device stated beeping and the key pad stopped working. I found no way to stop the beeping until I unplugged the bridge and re-plug. Yet, the front panel still isn’t functioning. The lock can still unlock/lock via phone and does auto lock after 30s. I searched user manual and on internet, didn’t find any information about how to fix. I had to reset the device to factory setting, but still no luck. Situation gets even worse! as after resetting the lock, the phone app no longer provides fingerprint setup option for user, and the beeping comes back! This time I have to take out the battery in order to mute it. I have asked the customer support, will update if any solution comes back. —————- update 11/09/2019 Issue is resolved after contacting U-Tec customer support , I found the phone number from their homepage and called, it connected to a knowledgeable representative , she listens to me and diagnosed the issue as broken wire that connects the front panel to the back panel. She sent me the device to replace and I am now a happy customer again. This product is so far the best valued smart lock (with the same smart functionality) at the lower cost than the others. Tip #1: when install the lock, you have to treat the wire as delicate parts, do not fold it nor push it too hard Tip #2: when set up the app control, update the firmware first, the “connecting....” issue would go away after that. If it does persist, restart the app and try again.