Bests & Worsts Reviews from Amazon

When I first installed the unit in the room where we stream video, I was chagrined to find that, though the signal was stronger, it seemed slower than the router I was extending, an impression corroborated by several reviews. Wifi internet on my laptop also seemed slower. So I emailed customer support, not expecting much, because I was past my 90-day free technical support deadline. I was surprised to get a phone call a few hours later. When I mentioned the reviews indicating that the unit was slower than the router it was extending, he assured me that wasn't a characteristic of the unit, and he would help me troubleshoot. He was endlessly patient in walking me through the process of updating the device firmware (the software that runs the unit). As it happened, even though I purchased the unit in March, the firmware was significantly out of date. After the installation, we ran a speed test, and the unit delivered the same speed in the TV room as the main router did in the room where it is located. Apparently, problem solved.