Bests & Worsts Reviews from Amazon

We got the full-over-full bed with trundle in November and had it professionally assembled through Amazon. From the start, I regretted getting a full-over-full. It was too bulky in the room, and more importantly, I was very nervous about the weight of a full over my three year old. The wood slats that came with our bed did not seem adequate and it bent with every movement. Maybe it was the "professional" assembly job? We'll never know. Now back to the bed. We lived with it for a few months until I just couldn't take the nervousness any time one of my boys climbed on top, not to mention if my husband climbed on to snuggle with a kid. So, I called Max and Lily and voiced my concerns, and asked if there was an option to purchase a twin to go on top of our current full. Nope, that's not what they did. INSTEAD, they sent me out a brand new, upgraded twin-over-full bunk bed from their Jackpot line (which is TWICE AS EXPENSIVE) with no questions asked. Zero dollars extra. Not even shipping. Not kidding. The new bed arrived less than a week later, and it has exceeded my expectations in every way. So, while I cannot personally recommend the full over full, I will shout from the rooftops how amazing this company is and how high quality my new twin-over-full is. When I asked the rep why they were so willing to go above and beyond, she just said, "We like to make our customers happy, and we want you to not worry at night. We hope that you'll think of us the next time you look to buy some furniture." Oh believe me, I will.