Bests & Worsts Reviews from Amazon

I have the older, much older version, when their patent was still pending. I have been using it for all these years--more than a decade. However, over those years I lost first one, and then another of the rollers beneath the bin, until eventually I'd mislaid three rollers and found I had a tough time trying to rotate the bin. I looked for replacements but couldn't find any. On a whim, I contacted Envirocyle Systems, hoping I could buy replacements. To my surprise, they emailed me right back. Sadly, I needed to provide a whole bunch of information--receipt, where I'd bought it etc. I had none of those facts to hand, so I gave up. Afterwards, I received regular emails reminding me to forward the information to them. I thought about the problem, and went out into the garden to photograph the composter's component parts, and sent those photos instead. Can't tell you how delighted I am to have received those three rollers in the mail--no expense, not even mailing costs. I am so impressed. In fact, I'll probably save up for their new and improved version if that's the kind of first class customer service on offer.