Bests & Worsts Reviews from Amazon

[October 2018 Update] Revisiting my review once again, making it 4 stars. My doorbell would randomly die after someone pressed it, rendering it useless until I reset the power. I decided to reach out to Ring and after a very brief conversation they offered to send me a replacement device right away. Once I received it, I quickly noticed that it was the same in the front but completely different hardware in the back. I swapped out the old (sent it back to Ring), installed and setup the new (very easy to do by yourself), and for the past month+ it has been working very well. None of the issues I had been experiencing with the original unit have since resurfaced with this new unit. I'm glad I decided to reach out to Ring for support on this and was very appreciative of the support I incurred including the replacement device. [JUNE 2018 UPDATE] Well, my Ring Doorbell Pro died this week. It had gone offline about 3 months ago... then again about a month ago... and now it's completely dead. Previously I would go through the reset / setup procedure and it would come back online. Now there's no lights, etc. Apparently it's a "known issue" according to Ring. Read the numerous reviews here. I understand electronics are not necessarily meant to last forever, but a $250 weather sealed doorbell that sits in a sheltered environment should last much longer than 2 years. In addition, the fact that Ring claims it's a "known issue" means that they are aware of a design flaw. The flaw could be hardware or software, but a flaw means it's their fault. However, since they only provide a 1 year warranty, I suppose that makes it my fault.. Not a single person who's reviewed this issue and had any luck with support on this issue. Support did call me back to advise me to disconnect and reconnect the ring pro to see if that would work. Others who have tried this indicate that it's just a matter of time before it will fail again though. I had to try 3 times before it properly reset. I'm not going to hold my breath. Buyer beware - if you have money to burn, it's a fantastic device while it is working. I for one will do my research and see if there's a better alternative available while I wait to see if this one dies. [ORIGINAL REVIEW] One day while I was out running an errand my ring app on my phone notified me that someone was ringing the doorbell. I don't always answer, but decided to. The young man at my door seemed a bit 'off' and asked for "Nick". There's no one named Nick on my street... or in the small area where I live. I told him he had the wrong house and the guy left. Few minutes later I could not shake that something was off, so I reviewed the entire video footage - Ring captures motion so I was able to see what he did prior to ringing the doorbell. This guy was wearing a hoodie so he covered his hands, looked through my front door window for a good 5+ seconds, then started to check the door to see if perhaps it was open, before deciding to ring the doorbell... all with his hands covered. It was 70 degrees out. Once I answered, he seemed shocked and he quickly pulled up his hood. I contacted the police and they filed a report. I shared my Ring video with them and they said it was the cleanest video they had seen in some time. Less than two weeks later a detective called me to let me know that the guy who came to my door was indeed looking to burglarize my home. He had been arrested and put in jail for other area burglaries. The detective said that had I not answered the doorbell, my home would most certainly have been broken into that day. I've had the ring doorbell since September 2016 and this was the first and only time something odd/suspicious was captured and, to say the least, it works!!! Now onto some of the issues I've had: 1. Ring initially was recording very poorly and sometimes would not capture video properly if at all. I installed a high end wifi extender nearby and problems went away. Previously my wifi signal strength was about 40% at the doorbell location. Now it's close to 100%. 2. My Ring doorbell went offline and it took me who knows how long to realize it. The app has a health monitor - RING why are you not telling me that you're offline??? Why do I need to discover it for myself???? Getting it back online was a bit of a hassle also. 3. Angle. I now see some angled plates for sale but would have liked to have had those when I installed it. It's perpendicular to my door, which means I am not capturing as much motion as I would like. Someone needs to be on my porch before it starts capturing motion. With an angled plate, I could catch them coming up my walkway instead, which is more useful. 4. Costs $30/year to maintain recordings. If I install additional devices, it's an additional $30 per device. Would have liked to get a price break. Overall, great product. Not sure I've seen a better one on the market. As with any tech, there are always likely to be issues somewhere. Overall, I think this is a good product and well worth the peace of mind.