Bests & Worsts Reviews from Amazon

Looked like a nice product, but the weight was so inconsistent that I had to return it. I tried it on several hard surfaces, and I tried it for several days, getting off, and immediately getting back on resulted in weights that varied by up to 12 pounds. I tried to be very careful about placing my feet in the same positions, and not moving while I was on the scale, but the results were so inaccurate that they were useless. EDIT: I'm leaving my original review so that this update can be put in context. Within half an hour of this review being posted, I received an email from the VP of the EatSmart company. He apologized, said that it must be defective, and offered to replace it. I received the replacement a few days ago, and it is definitely performing much better. Its weight measurements are right in line with other reliable devices, and all measurements are consistent. I'll give the product itself five stars because it now appears to do what it says it does with good accuracy, and if I could, I would give another five stars for the customer service. It is nice to know that there are still companies who take their products, and their reputation, so seriously.