Bests & Worsts Reviews from Amazon

Yes, it works perfectly. Provided you correct for a small physics and engineering problem in the design. This toaster/toaster oven is designed so that the wide opening for toasting bagels, english muffins, and fat waffles or bread has a sliding cover that moves into place with the flip of a lever. Once the cover is in place, all the heating upper elements are reflected downward toward the little toaster oven (6" x 9" max -- with a pan included). The lower heating elements then toast or heat from the bottom. Which is a great idea. Better to use the appliance that is the right size for the job, rather than heating a large oven for a small snack and wasting all that energy. However -- The metal plate that slides across the bagel toaster opening is just a thin piece of metal with no seals of any kind -- so if left just closed, half the heat (or more) inside the toaster oven pours out the top, around the edges of the thin metal plate (heat rises -- right?) To compensate for this loss of heat, the heating elements stay on ALL THE TIME and thus burn whatever pizza slices, cookies, or toasted cheese happens to be there. BUT this is EASY TO FIX! How do you stop heat from escaping through an unsealed barrier? You seal it! Not with grout or putty or styrofoam, or pink fiberglass -- just lay several regular sized pot holders over the bagel-toaster opening! Anything that is safe near heat will do. A silicone cake pan. A couple of damp (but not wet) kitchen cloths or sponges. My pot holders are thick terry and they worked perfectly. As soon as I insulated the top of the toaster against heat loss -- the heating element worked efficiently and came on only occasionally to keep the temperature up. (as oppsed to running non-stop if the top was left not insulated.) This is a small bit of on-the-fly rigging to correct for what the toaster's designers couldn't manage to figure out. All that said, this is the first toaster I've ever used daily in 50 odd years -- because it's the right size for the job.