Bests & Worsts Reviews from Amazon

I ordered this bike based on the good reviews. When putting the bike together, I had an issue with 2 of the parts. They were not fitting together properly. At first I was upset because this was an expensive purchase for us. My first thought was to just return the bike. But I contacted the seller through the email address. They were very quick to reply to my email (less than 24 hours). They were pro-active with providing solutions for me, which included them sending replacement parts and a partial refund for my inconvenience. I received the replacement parts within 4 days of my email to them. I was able to finish putting together the bike, and it works well and as advertised. I'm sure most people will have no problems with their bike. But sometimes you learn more about a seller when there is a problem. This seller met all my expectations with their assistance. Based on my experience, I would be confident to recommend them, because they stand by their product and care about customer satisfaction.