490
people found this helpful, as of 2023
ranked #37,687 most helpful
out of 571,544,897 reviews
★★★★★
No reply on defective product.
Bought the product for Christmas and it worked momentarily and then stopped working. Have sent emails and have received no reply. Their website form to submit information does not work as it will not allow you to submit your product issue complaint regardless of the browser that I use to try and send it. It would be nice to get a reply as the product would be great if it worked.
Update: Epare reached out and apologized for issues and sent a new motor no questions asked and did not require shipping back the defective one. Also said they fixed their website to work for feedback. Nice recovery and the product is a great product.
March 2017 · Home and Kitchen · verified purchase