Bests & Worsts Reviews from Amazon

I paid for this 14 Months ago and have used it on vacation 2 times and camping about 10 times. Worked great for first 12 months, then noticed one of the charging ports stopped working. I thought it was just the cord but turns out that was the battery. I was past the 12 months by 2 weeks so trying to claim a warranty on it would be futile. Not spending $39.99 on another RAVPower product if they only last a year. I was careful with the unit, not dropped, no water damage, nothing. I'd suggest not using the device while charging, as this can be the only reason I can think of that caused the 2.4 port to stop working. Now I'm left with the 2.1 slow charge port which my phone drains faster than it can charge. I have one of the RAVPower FileHubs and it's worked fine for 2+ years. Maybe I got a bum RAVPower Battery pack. *** UPDATE 8/13/16: RAVPower customer service reached out to me to help with my issue of the charging ports on mine. They instructed me that I could reply to support@ravpower.com with my concerns and they were extremely sympathetic and helpful! They ran through a few troubleshooting questions, which is typical of any electronics support, and deemed that it was defective. They resolved the issue with a replacement within a few days. This surely was just 1 of a thousand that may have had a manufacturers defect, I stand behind this product and their customer service 100% and will buy many more of their brand. Customer service and a quality product is top rated for me and they did a stellar job resolving the issue quickly! You can buy a product that may work well from other companies, but if you happen to get that one glitchy one, I hope their customer service is as stellar as RAVPower's was for me!