Bests & Worsts Reviews from Amazon

I live on a fixed income so it was difficult for me to afford this purchase. After saving for six months I was finally able to scrape toether enough to place the order. I was told that it would take a minimum of seven days to arrive. It took three. I was understandably excited but took the time to do something that I had never done in my entire life - I read and followed the instructions. Imagine my terrible disappointment when it did not work. It only popped about one fourth of the kernels I put in and those it did pop were oily tasting and tough. I called the company. The young lady to whom I spoke was knowledgeable and very pleasant. Even so, It took over three weeks of frustration and over the phone troubleshooting including unnecessarily replacing the kettle to get it to work. I finally remembered a review where the reviewer had adjusted the thermostat lower and his machine worked perfectly. I went to YouTube, learned how to adjust the thermostat and adjusted mine approximately 40 degrees lower. My machine now pops an amazing amount of popcorn that is hot, crisp, and tasty. Although it works fine now I cannot, in good conscience, give it a perfect score. The company has had this problem in the past and was still so clueless that I had to repair it myself. In the end the company’s customer service proved to be outstanding but it still took over three weeks of frustration.