Bests & Worsts Reviews from Amazon

I just received this dog bed and bought it based on all the great reviews. However it claims to be 3” in height, but after 30 minutes it never expanded to the stated size. Bummer. I’m keeping it though - too hard to repack & my dog seems satisfied. If the dog is happy then momma is happy. Updated 12/26/18- I am changing my 3 star rating to a 5 star rating BUT ONLY FOR THIER CUSTOMER SERVICE. THE BED STILL ONLY GETS A 3 STAR RATING. After posting my review, I was contacted by Kathryn in Customer Service via emails. I have to give some major kudos to BarkBox and their customer service. They have offered to send me a new bed since they think I received a defective bed (since it didn't expand to the 3" as quoted). I haven't received the new bed, but I am very impressed with the communication from Kathryn.