Bests & Worsts Reviews from Amazon

I'm surprised at some of the negative reviews of this product. Perhaps the reviewers ended up with the occasional lemons. I've purchased two of these...one I bought for myself, and the other as a gift, and they've worked beautifully. The milk steamer is very effective (but as noted, the wand is a bit short, which would be my only complaint). It would be nice to have a separate bypass switch between brewing and steaming modes, but the lack of one is common in machines in this price range. Overall I'm very happy with mine and have had no problems at all. At the current price, I'd highly recommend purchasing one. If you want more features and better construction, then spend another $100 or more for a steam pump model, but for fast and easy coffee drinks from a functional, affordable machine, this is hard to beat. January 2010 update: It's been over four years since purchasing two of these coffee makers, and both are still going strong. The one I purchased for myself is used almost daily, and still works perfectly.