Bests & Worsts Reviews from Amazon

I was initially a skeptic because it seemed like everyone who wrote a glowing review of this neck pillow received it for free or at a discount. I wasn't sure how to evaluate such reviews because I felt that they were "bought" so to speak. I contacted the company and expressed my concern. I received a very quick and detailed response which led me to think that customer service was as described in the reviews. I had several questions which were also promptly and comprehensively answered. So I took a chance and ordered the pillow at full price. The pillow arrived within two days (Prime) and when I unpacked it, the pillow and the bag were as soft as people reported. I had the opportunity to use the pillow on two recent 5 hour flights and it performed perfectly. It took about 45 seconds to inflate and was easy to adjust. It was comfortable with the bumps up or down and it remained cool throughout my flight. Deflation and storage back in the bag were equally easy. Once packed, it took up very little space in my backpack. I am very happy with this purchase and hope that its durability over time holds up to company claims.