994
people found this helpful, as of 2023
ranked #10,578 most helpful
out of 571,544,897 reviews
★★★★★
Excellent customer service
This bed seemed really sturdy at first but this evening--2 months after recieving this bedframe--the central bar broke clean off and now the bed is collapsing. I'm a 135 pound person, and i was sitting down to fold laundry--nothing too athletic--when it broke.
Unfortunately this happened after the return window (a mere month after the purchase). Judging by the other reviews, i may have been delivered a lemon.
EDIT great customer service--called me, apologized, and are sending a new one! Will edit again once i recieve the next bed.
UPDATE they sent me an excellent replacement--a little nicer than the last because it has extra support on the middle bar. Wonderful customer service.
September 2016 · Home and Kitchen · verified purchase