Bests & Worsts Reviews from Amazon

** Update ** Changed review to 5 stars. Support was very easy to work with. They were very responsive through email and understood English. They asked a few questions and then sent a replacement unit which is working well. I don't expect every product to be defect free just that a company be accessible and responsive to problems. I'm impressed with how this company stood behind their product. ** Original ** This was a Christmas present. It was used 4 times in the 3 months since it was given. Yesterday it started turning off whenever the advance button is pressed. It does not heat up or advance the filament anymore. It was fun while it worked. Now Amazon won't accept it back and I can't find any way to contact the manufacturer. I'll try and fix it and edit my review if I'm successful. I strongly recommend avoiding this product. $60 is just too expensive for such a brief lifetime.