Bests & Worsts Reviews from Amazon

3/26/2015 Edit: I have had the newly designed Rev-A-Shelf plastic clips installed in my unit for about six months now. They seem to be holding up well, and I have yet to break one. As such, I am revising my rating to four stars, but leaving my prior commentary intact for anyone who has one of the older models with the bad plastic clips. ** When I bought my new house two years back, I decided I wanted a better semblance of organization in my kitchen, so I bought two of these two-tiered pull-outs along with a host of other Rev-A-Shelf organizing products. Had I written my review two years ago, I'd have given this five stars. It organized everything and opened and closed easily. Visitors were impressed. About two months in, the first of the little black plastic clips that hold the dividers on to the pull-out racks broke. Could happen to anyone. Fortunately, I had a few unused spares, so no big deal. Still five stars. About four months in, six clips were broken and I was starting to exhaust my ready spare supply. I was using several of these to hold heavy four cast iron pans, and that is a lot to ask of anything. Still, it was somewhat disconcerting that I couldn't find replacement clips in the stores. I drilled some aluminum channel to accommodate the dividers, and that solved my heavy pan problem. But four stars for my personal satisfaction. About six months in, the black plastic clips holding my light duty, cheap set of teflon coated pans started to fail. I have the same or very similar set of red KitchenAid pans and lids pictured in the Rev-A-Shelf box. So clearly, these should not be taxing the black plastic clips. I had liberated a couple clips from the dividers I had modified to work with the aluminum channel to hold my heavy pans. I did a more detailed search for replacement clips, including searching the Rev-A-Shelf parts catalog, but turned up nothing. I was starting to get concerned. A year in and I was down to just a few remaining plastic clips. They seemed to fail even under the lightest loads. This was ticking me off, and I was out of spare parts. Three stars. A year and six months in, and I no longer had dividers. I had 'seperators' for piles of pans, trying to keep the drawer at least closeable, and salvaging as many unbroken plastic clips as I could to keep the drawer quasi-functional. Two stars. This morning, I was contemplating the rack as I put away dishes. I have three functional dividers left out of two of these units. I have a sack of dividers made useless by failed plastic clips, just consuming space in my kitchen junk drawer. About the only pans standing upright are the ones retained by my aluminum channel. This thing is an expensive piece of junk that only marginally serves it's intended purpose. I get irritated every time I have to take something out or put something in. It should be noted that my experience with the Rev-A-Shelf basket style pull-outs has been fantastic. I have four of those units, some under the heavy load of cast iron bakeware and ovens, all of which have performed exceptionally and without fail. And indeed, the solid metal parts of the two-tier pull-out organizer are still holding strong, sliding easily, and performing to expectation. It is a shame that the entire product is made nearly useless by some cheap plastic clips that I can't find replacement parts for. I find this unacceptable, and I wonder how many five-star ratings there will be for this product when other people start experiencing failures over time. So Rev-A-Shelf, if you are reviewing feedback, please either redesign the cheap plastic clips on which the dividers attach to the basket, or make replacement parts more readily available. Do either of these things, and I will re-evaluate my rating. Otherwise, buyer beware: this particular model is not built to last.