Bests & Worsts Reviews from Amazon

The headset itself is great. Audio quality is clear, and it is the most comfortable headset that I've ever owned. The ear cups do a good job of canceling noise out as well. The microphone works great also, however a plastic piece broke off of it, leaving an exposed wire and a shaky, unstable mic. Take a look at the attached picture if you want to see exactly what I'm talking about. I have contacted Kingston customer service asking them to replace the mic since this headset comes with a 2 year warranty and am currently waiting to hear back from them. I will update my review, and depending on how they handle this issue change my rating to either 1 or 5 stars. Update: Kingston replaced the mic for free under warranty. They sent it with 2 day shipping and didn't even require me to send the broken part back. This was an example of great customer service and I can say that I am now very pleased overall with this purchase.