Bests & Worsts Reviews from Amazon

This is actually my second review on this item. On the first review I rated it with (3) stars only due to a small glitch in its operation. The packaging was excellent. The glitch was reversal of the on/off switch. On position was off and off position was on. Other than that it operated as it should. The sound quality is good and volume from the two front speakers is just fine for me. I've changed my review to (5) stars due to a very unexpected but much appreciated response via email from 1Byone Products. They were disappointed that I was not 100% satisfied with my purchase and immediately offered me one of two options. I could either get a replacement turntable at no cost without even returning the turntable in my possession "or" keep the turntable and get a "full" refund. Once I made my decision via an email response, their action was "realtime" immediate!!! This kind of customer service is so rare yet so refreshing! All I can say is "kudos" to them! This company is a class act that really does back their product! Not only do I recommend this particular item, I would recommend any purchase from iByone Products due to their awesome customer service!