Bests & Worsts Reviews from Amazon

Warning! First, let me say, I love the water. BUT, no manufacturing process is perfect, and I got a lemon the first time. I noticed rust on the inside of the BOTTOM chamber (so it had no chance of being filtered out). I took photos just in case, then cleaned all the insides thoroughly before assembling, so I thought it would be okay. NO SUCH LUCK. But first, when I flushed out the filters, I had a problem with a flouride one. They are filled with white grains, and there is a little netting to hold the stuff in. You should expect some grains to come out at first, but on one, it seemed the netting was missing or faulty. I called the number in the box, and they said they would send a new pair (they only come in pairs). I wanted to try the water immediately, so I plugged up that side and filtered my first tank. It tasted of RUST. So I emptied it and scrubbed and tried again -- same problem. TIP: before you assemble, carefully check the inside for any rust. You might even let a little water stand in the bottom overnight and taste the water. Once rust is started, you cannot stop it by cleaning! So TAKE A PHOTO BEFORE CLEANING IT AND SEND IT BACK!. I called again and sent them photos -- they immediately sent a new bottom and a pair of flouride filters, and emailed a return shipping label. It works great and the water is amazing. Another note, they say you can hand-tighten the spigot. I have the travel-size, so the curvature is greater than on the larger sizes. I don't know whose hands they think are that strong, but mine are not! I had to use pliers (carefully) and keep testing until no water dribbled out. I gave it a 1/8 of a turn each time, and it took 4 times before the water stopped dribbling - test OVERNIGHT - the last leak was very slow. Do not turn the spigot, it is not that strong -- turn the inside nut. In spite of my "lemon" experience, I love the product. And the customer service # was answered on Sunday! And I received the new parts on Thursday!