Bests & Worsts Reviews from Amazon

First off, this system does work well when filtering water, it is the best filters we have tried. However, the issue we had was with the dispenser. It is made of cheap plastic and is not repairable or replaceable (which we found out after it broke). The lid is also a loose fit and a bit flimsy. After about a year of intermittent use in a house of 2 adults, the spout snapped in half, spilling water all over the kitchen. Pic attached of the parts that broke. The only fix was to replace the entire unit. We are happy to report that the company, Zero Technologies, stood behind the system and replaced it for free, in a very prompt and courteous manner. We are now using the replacement dispenser. We speak highly of the filter and the company, but suggest redesign on the water dispenser.