Bests & Worsts Reviews from Amazon

My review is based solely an amazing experience with customer support. I had previously bought two EEZ-Y Windproof Double Canopy umbrellas and would have to agree with a lot of the positive reviews. This is top quality product and given my personal experience of working around downtown Los Angeles it gets really windy and have put this baby to the test. While some of my colleagues and others using other sub-par products that tend to break during the Santa Ana winds my umbrellas have withstand the gusts of winds without breaking. It is very sturdy and easy to launch when pressing the Open and close button. Now here is the reason why I feel that you should buy or give this product a chance. Unfortunately one of my EEZ-Y umbrellas malfunctioned and I was not fully aware of the reason until I contacted EEZ-Y's customer support team. I had registered my umbrella and contacted them via email through their website for assistance with warranty. The Open/Close button was working and still is, but what 'we' were doing wrong was that we were not pressing the Open/Close button to close the umbrella as it is recommended by EEZ-Y. You will notice on my pictures that by not doing as instructed it pushed out a white thread that helps with the mechanism which closes the umbrella. Well year had gone by and I thought there is no way that I'm going to get this either replaced or repaired. Within a few a couple of hours customer support rep Olivia was informing me that I should not worry about it. She offered a brand NEW umbrella at no cost for using their product. It was simply amazing and it is what will now keep me as a loyal customer of EEZ-Y umbrellas. I have recommended this wonderful company to family, and friends. I kept the other umbrella and will attempt repairing it, but I was told to just throw it away, because the mechanism is broken. It will be worth a try. Here is exactly what Olivia at EEZ-Y informed me: "From what I can see, the Auto Open/ Close mechanism is broken. The white threads are out and can not be retracted manually. This problem usually occurs when you close the umbrella manually and not by pushing the button on the handle. By pushing the Open button on the handle, the umbrella will pop open. Pushing the button again, it will only close the canopy but not retract the shaft. To correctly close the umbrella, take the palm of your hand and place it on the top of the umbrella, on the small circular plastic cap at the top. Push both ends toward the center until you hear a click sound. Please don't close the umbrella by grabbing the ribs." Very simple, but I'm sure I'm not the only one that may or will experience when not properly using the product. I'm glad I contacted EEZ-Y and now will make sure to take care of my new umbrella.