Bests & Worsts Reviews from Amazon

Installed this beauty over the weekend replacing the new Linksys flagship AC1900 with the Puma Chipset. I have heard about the Puma Chipset being problematic and I can confirm that first hand. The Arris has the new Broadcom Chipset, now I'm Broadcom chipset fan. This modem is significantly smaller than your traditional modem but packs some power. The photos below show the standard size modem sitting next to the new Surfboard. We have Spectrum 300/20 and I'm getting 290/23 wirelessly using 3 Velop nodes and the signal has not dropped a single time. This one should be good for the long haul. Thank You, Arris! P.S. This is a modem only and does not have built-in wireless. It has one job and it does that job very well... Sept. 29th - 3-month update. Still working flawlessly and my connection has not dropped one single time. Never have I gone 3 months without a single drop. Final report: I don’t need to worry about WiFi anymore. Thank You, Arris! Dec 22nd - 6-month update. Still going strong and not a single solitary dropped connection for 6 straight months now. Usually, Time Warner drops the ball every few months but this has been a very good run. I am very happy with the new ARRIS 3.1 and my WiFi worries are over... The jury is out and it's all good news! Mar 3/2018: After reading numerous other reviews I have noticed that the modem does run a bit warm to the touch right on top and other reviewers noticed packet loss during long heavy use. Nothing I was ever concerned with but since I obsess over having awesome Wifi I decided to add a fan to the side of the modem and now it's at room temp 24/7. I can't say if it helps performance or not but cooler is better and I feel better knowing my awesome new modem is comfortably cool. I'll add a couple of photos with the fan on it below. Keep in mind this is much smaller than your traditional modem 5" x 5" exactly. I attached a 4" x 4" fan on the side that sucks air through the unit. The whole unit is cool to the touch under any usage conditions now. Speed tests are all very strong now but I've been tweaking other things so I can't say if the "cooling" actually helps with speed, it sure can't hurt!