434
people found this helpful, as of 2023
ranked #46,154 most helpful
out of 571,544,897 reviews
★★★★★
Lovely product, but need to clean unit & pump THOROUGHLY, & regularly. Details below.
I have one cat who needed to drink more water, and since she loved the sink faucet, I hoped this would help her. Eventually it did, as it took a while for her to take to it. I have a second cat, and a small dog who all learned to drink from the fountain within a week. There are 3 modes, you can use the fountain, or the simple cap that makes it bubble up, or remove that cap and the water flow is even more gentle.
What I just learned recently after 5 months of not checking, is that you HAVE to clean the pump regularly! There was no visible hair clogging mine, but I finally opened it up today (there are 4 parts, read the manual and take it apart as soon as you buy it so you'll know how to clean it) and it was filled with slimy crud. This can be very dangerous for your pets! I clean my whole unit every few days with white vinegar and water, you can soak all parts, including the pump in that solution for up to 30 minutes, after you've taken it apart and washed it internally.
You can also rinse, boil, then air dry the filter every few days to disinfect it so you don't have to replace filters all the time. I finally replaced my first filter after 5 months. If you clean the fountain, filter and pump thoroughly and regularly your pets will benefit from filtered water. If you don't, you are feeding them a bacteria bath. See important final note at bottom.
When the fountain starts to get loud, just add more water. I do this daily.
Lastly, and important, my pump wouldn't work today after I cleaned it. I checked the manual and discovered there is a 4th part to the pump (I originally thought 3, and just edited my review). The tiny white plastic spinning wheel is the 4th part, and it comes out. It's magnetized, so you have to pull. Mine was filled with nasty crud that I didn't catch the first time I cleaned the pump because I forgot the white wheel comes out too. Use a q-tip to get into the tiny magnetized tunnel where the wheel spins. Be thorough, because lurking bacteria is not what you want your pets to drink!
November 2018 · Unknown · verified purchase