Bests & Worsts Reviews from Amazon

Operating for a week. Must pay $5/month subscription to have any sort of useful dashboard/telemetry. It’s been 96hrs and still no reply from Moen customer support. There is an on-line chat option but always receive a notice that it’s after hours— to include 1100 am EDT. I’ve tried the Moen help line—. Message indicating there is no one available and to leave a message; again, no reply. I paid $150 for a licensed plumber to install the device. It will be an additional $150 to uninstall in order to return it to Amazon. I paid ~$425 including tax for the device. No I wait for the item to have a catastrophic failure and flood my home. Update- customer service did finally reply approximately 10 days later. They were not helpful. Dashboard is still not useful. Although, it does tell me how many gallons I used for the day. My Digital water meter provides the same information. I can log onto my municipal water account and receive the same information )granted not as convenient as opening an app. ). The subscription attempts to delineate whether it’s a faucet, shower, toilet or garden source, but it’s inaccurate, this useless). I do not thing this information is worth $5/month- $5/yr? Maybe. But at the end of the day, the information received is still inaccurate and I can monitor my water usage via my water bill. Moen if you are reviewing this— your app needs to have a more robust dashboard. This info should be provided free.