Bests & Worsts Reviews from Amazon

Okay, I'm changing my review. I don't know how many of read about the brown (kind of a toffee color) spot that were in my second jar of this product but that's what this review is now about, the product as a whole as well as the service provided by business owner (well I think he's the business owner). I am new to this product and just finished my first jar. The first jar that I received the powder was pure white so since that's what I received initially that's what I expected on my second jar. When I received the second jar with the brown color spots I contacted Amazon's customer service center but they were not aware that this is actually normal for the product. I posted the rating; last night I think, and today I received a notification from Amazon that I had been refunded. Then I received this email. This is just a short of the email from Brad Richards (I think he's the owner). "I'm so sorry about the little brown specks in the probiotic. The specks are actually part of the normal variability of the organic process by which our probiotics are grown. But I know that they bother you, so this is what I have done: 1) I refunded you in full ($41.10) for that jar. 2) I also sent you a free jar from a batch that has the pure white appearance that you prefer." Had I know that the brown spots were normal I would have kept right on using the product without complaint. To receive a second jar for free though blew me away. This is a company that stands behind their product, addresses your concerns, and gives top notch customer service. You can't go wrong....really, really! I'm attaching a few of pictures so that if you ever have speckled power you'll be able to see that it's totally normal too. Thanks for the amazing service and great product!