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We just got it set up so I can't give a full review as of yet, but - as expected b/c of reviews here - I did have problems programming it. Got this "Cheat Sheet" from PetMate. If you still can't get it, call them. The rep walked us through it on the phone (it didn't sound like there was much rhyme or reason to the method) and then emailed the cheat sheet afterwards. (I hope these instructions work for you - and us when we need to reprogram). Good Luck! *** Cheat Sheet for Programming Lebistro Portion Control Feeder Press and hold program button, press and hold + button let go of both at the same time. Unit should go to meal time. Press + and unit moves to meal size Press + and unit moves to current time. Press set. AM will be flashing, if you need PM press + then press set First number will be flashing Pressing program moves to the next number + changes the number When the time is correct press set Unit will go to meal time, press set Breakfast will be flashing, press program unit will move to the first number To change the number press + To move to the next number press program Do this until the time is set, Press program one more time and the number in the right upper corner will be flashing 1 means yes I want to feed this meal 0 means no I do not want to feed this meal Select 1 or 0 and press set Unit will go to meal time press set Unit will go to Breakfast, press + and it will move to lunch ***to set 12:00 you will need to set 00:00 unit will NOT set 12*** Press program and the first number will start to flash--set the time in the same manner you set Breakfast Set 1 or 0 to feed or not to feed then press set Unit will go back to meal time, press set Unit will go to breakfast, press + will go to lunch press + again and unit will move to dinner Press program and first number will start to flash, set time in the same manner you set breakfast and lunch. Set 1 or 0 to feed or not to feed then press set Unit will go back to meal time, press + Unit will go to meal size Press set 1 in the right upper corner will start to flash 1=1/4 cup 2=1/2 cup 3=3/4 cup...etc Select amount you want to feed. **** Unit will feed the same amount for each meal*** Press set and unit will go back to meal time Press and hold program button, press and hold set button let go of both at the same time. Unit should have the correct time, the amount you selected to feed in the upper right hand corner and the meals you select on the left side. ***00 in the bottom right corner is the number of meals fed*** ***To manual feed press set and hold, press + and hold, let go of both buttons at the same time. Unit will feed until you press set and + again