Bests & Worsts Reviews from Amazon

I love the chair, my wife loves the chair, as we literally use it every day to rock our daughter to sleep since she was born. After a few months, the bearings did start squeaking, so I have to periodically oil them. Kind of a hassle, but not a deal breaker, as like anything it requires maintenance. After about 8 months of steady use, a lower bearing went out, so I looked up on their website, could not figure out a part number for it, so I emailed them explain the issue, attached photos of the bearing, and the MFG label under the chair, and they emailed back stating that they summited an order for me. Later got an email with a tracking number. To my surprise, they sent me a whole new chair. Wow, all I needed was a bearing. So yes it was unfortunate that I had a bearing go out, but what great customer service to send a whole new chair. Thank you very much!