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9/24/2013 Update - After sending a strong email to APC, I was informed that they would now pay my claim. So today I recieved my claim check and APC eventually did the right thing. The APC surge protector doesn't protect. APC denied claim....Stay away! On June 25th 2013, lightning struck right beside my home. It tripped the main breaker to the house. After getting the power back on, I noticed my electronic equipment that was properly connected to my APC surge protector wasn't working. I filed a claim, and sent in the surge protector as instructed. APC denied the claim as they informed me the surge protector was fine, and showed no internal signs of damage, burning or indicators of power surge. There are 2 schools of thought - 1. obviously it is ok, as it didn't "perform" as intended and allowed my equipment to be damaged. 2. APC "checked" their own product, in their "own" lab. APC said it showed "no internal signs of damage, burning or indicators of power surge", "no loose parts". There were loose parts, as I heard loose piece(s) inside surge protector while I was preparing it for shipment to APC facility. APC indicated "NO" on loose material section of Test Report, and that just isn't true. I also filed a claim against Belkin as well (for damaged equipment in 2nd room), and that was denied as well. Surge protector companies like APC and Belkin are lying to consumers, as their protectors don't protect and their so called "Equipment Protection Policy" is a joke. My equipment was connected properly and simply wasn't protected. Thank you for providing a false sense of security while using APC/Belkin products. I will no longer be using APC/Belkin equipment, and sharing my thoughts with others. R. Adams