Bests & Worsts Reviews from Amazon

My 3 1/2 year old daughter got this from Santa for Christmas, along with a few other Melissa & Doug sets. We are big fans of this toy company, so far all the sets we have purchased have been durable and well made, my daughter loved her alphabet puzzle with sound from last year, it still works great and looks brand new. We got around to opening this set today, and she was all excited, and started to spell out several boards at once...then I discovered the problem, there were no letter "e" in the box, or "a"...only one each of the "d" and "o" letters. So being a long time purchaser of their products, called the number listed on the sticker on the back, and immediately was connected with a LIVE human being, no computer nonsense telling me to press 1 then press 2...that alone was amazing, lol...and the woman I spoke with took all the info quickly, and then without any hesitation told me a new set would be out to my daughter today...no asking me to return the defective set, she was quick, efficent, and very pleasant. This one problem with the set would not have turned me off to their toys, but with such quality customer service I am an even bigger fan than ever of this toy company...