215
people found this helpful, as of 2023
ranked #144,600 most helpful
out of 571,544,897 reviews
★★★★★
Solid for 2 1/2 years, then POP and a burning smell! What happened next will surprise you...
I purchased this in January 2015, and it was a solid PS until one day in September 2017 when I heard a POP on booting, smelled some burned electronics and my computer wouldn't power up. I swapped the power supply with another I had on hand, and the computer booted fine, though with less peripherals because the ps I swapped in was 600W. The board this was powering was running an AMD FX9590 running at 4.7Mhz, an Nvidia GTX960 and multiple peripherals and drives.
When I purchased this product I had forgotten to register for the warranty, but was allowed to do so with a copy of the receipt from an online account, and a serial number from the unit. After registering for the warranty, I contacted customer service through a trouble ticket and described what happened, and they immediately authorized an RMA. Shipping and insurance from the East coast to West coast cost $20 (flat rate USPS), but considering that these Power Supplies now cost more than double what I originally paid for it, the $20 is well worth it.
So it was RMA'd on Friday, shipped on Saturday, and received on Monday in Brea, CA. Turn around time was 10 days from me sending out the damaged power supply to getting a new/repaired one. I'm very happy with the repair, and I still have 7 1/2 years on the warranty.
I'm EVGA customer for life.
May 2018 · Electronics · verified purchase