Bests & Worsts Reviews from Amazon

UPDATE: I originally gave this product a one-star review. I have changed other reviews in the past, but this is my first time taking a review from one-star to five-star. After what I mentioned in my review (below), the company reached out to me to make it right and sent me an full replacement set. Because they went above and beyond to remedy the situation and I tested one of the replacement wheels (cautiously; but pretty forcefully), I decided to write the ordeal off as a fluke. I am now very pleased with these wheels. I live in a historic home with very old wood floors. I can roll all over the place without worrying about scratching the floors and the wheels themselves make zero noise. Now, I can honestly say that I HIGHLY recommend these wheels; particularly through this seller. Customer service is beyond excellent and this is truly a great product. ORIGINAL REVIEW:Literally, one snapped under my chair. I'm not even that heavy. I hit the floor because it caught me off guard.