Bests & Worsts Reviews from Amazon

Hi. After reading all the comments about little or no soap being dispensed, I thought the following info might help. In the spot where the soap dispenses, there is a very small plug which controls the flow which you need to gently pull out and release (not break off) in order to break the vacuum seal. This information is not included in the regular instructions, but rather is written on a small 2-inch square piece of paper in the box. I was getting very frustrated because I had "primed" the soap dispenser at least 30 times and nothing had come out. I noticed the small plug, and while looking through the box again found the small piece of paper with the additional instruction. After that, it worked great! I use a generic version of Soft Soap, and we find the lowest setting dispenses more than enough soap.