Bests & Worsts Reviews from Amazon

I have owned a Wewe A1001L faucet for quite some time. It started to develop a small but annoying dripping at the pull down sprayer. I asked for help to Wewe customer service. Basically I wanted to know how to take apart this faucet. I naively thought I needed to replace a failing seat washer but was not sure how to take the faucet apart. I sent an email to Wewe at an address found on their web site. To my surprise, my email brought the best support I have ever experienced from any vendor. First, I guided was to troubleshoot the issue with a rapid response. Following identifying the failure, I was immediately sent a replacement cartridge by air from Hong-Kong. The package included all necessary parts and even a tool. Instructions with how-to photos came via email. Replacing the failed cartridge took a few quick and easy minutes. I am sincerely impressed by the support Wewe provided The backup provided for their product has been outstanding, the best I have experienced from any manufacturer. I am an engineer and have dealt with numerous manufacturers over the years, regardless of the cost and complexity of equipment, this was the best support a manufacturer could provide. Thank you Wewe for this exceptionally quick and graceful support.