Bests & Worsts Reviews from Amazon

8-16-16: This is an updated review. I also changed my star rating from 3 stars to 5 stars. Read on for explanation. This is a really good quality tumbler. Feels solid and looks very good. The finish is impeccable. The lid fits nicely - not too tight, not too loose. The straw is great for water-type liquids but if you want to drink thicker drinks like shakes, get a larger diameter straw. The first one I received, I was a bit disappointed because I was getting condensation on the outside. Since all my other s.s. insulated water bottles were of the closed-lid variety, I had nothing to judge if this was normal for this type of vessel. I assumed this was normal with this type of lid. So I lived with it for several months. I had given it 3 stars because of this. Out of curiosity, and to give this company the benefit of the doubt, I did the following: 8-13-16: I emailed the company last night to let them know about the condensation on my tumbler, just to see if this is normal with this type of container\lid. They responded back within an hour, ON A SATURDAY NIGHT, and said it was not normal. They asked me some questions in which I answered later last night. They responded first thing this morning, ON A SUNDAY MORNING, and immediately sent me a code for a replacement tumbler on Amazon. Now THAT is exceptional customer service, second to none. Once I receive the new replacement tumbler, I will update this review accordingly. 8-16-16: Upon receiving the replacement tumbler today, I immediately filled it, along with the original one, with ice water, to compare them. It didn't take long to realize that the original one was indeed a defective unit which had lost it's vacuum (or never had it). Like it has been doing since day one, it formed condensation in a short amount of time. After several hours, the replacement tumbler was perfectly dry, even on this humid day. Understanding that EVERY company that produces products will have SOME of those products defective in one way or another. No company produces perfect products 100% of the time. Because my original tumbler was proven to simply be a defective unit, and not a problem with the design, I cannot maintain a 3 star rating if I am to be objective. HOW a company handles their defects is what it's all about. And THIS company was second to none in standing behind this product. And the NON-defective product is fantastic and worthy of 5 stars, assuming it holds it's vacuum for a reasonable amount of time. For those looking for a handle, this Thermik handle fits it perfectly: https://smile.amazon.com/gp/product/B01A7VKQD2/ref=oh_aui_detailpage_o05_s00?ie=UTF8&psc=1