Bests & Worsts Reviews from Amazon

The User Manual is very misleading and the print is much too small for aging eyes. The section on "How To Use The Pilot 4GS To Charge Other Devices" is completely wrong. I think it should say: 1. Plug your USB power cable into the device to be charged. 2. Plug the other end of the USB power cable into an Output port of the Pilot 4GS. If you do this before you plug the cable into your device, YOUR DEVICE WILL NOT BE CHARGED. 3. Charging will stop when your device is fully charged or the Pilot 4GS is depleted, whichever comes first. 4. Charging will NOT automatically resume if your device drops to less than 100% charged; you must unplug the cable from the Pilot 4GS Output port and plug it in again to resume charging. Also, the "24-Month Limited Product Warranty" section says, "Any problem, please feel free to contact us," but there is no contact information. Here are the missing details: Customer service phone: +1-626-965-8408 Mon-Fri 9am to 5pm (Pacific Time) Customer service email: service@ipoweradd.com Wholesale phone: +86-189-2345-6561 Mon-Fri 9am to 5pm (Pacific Time) Wholesale email: wholesale@ipoweradd.com Note that their Web site is ipoweradd.com, not poweradd.com, and at the bottom of the home page it says the hours of customer service and wholesale phone lines are 9 a.m. to 6 p.m. Pacific Standard Time. However in emails to me, the customer service rep's .sig said the hours are 9 a.m. to 5 p.m., and I'm pretty sure that when Daylight Saving Time is in effect, the hours are still 9 to 5 PDT, not PST, so I just listed it as Pacific Time above. I originally wrote a very negative review because I couldn't get it to work, but Customer Service reached out to me in email, and after many exchanges, which included them sending me a replacement unit for free, I finally figured out that the problem was the incorrect instructions in the user manual on top of the missing customer service contact info. Once we were in communication, their Customer Service was actually excellent. I don't say that lightly; I have been a customer service professional myself since 1974.