Bests & Worsts Reviews from Amazon

I was sooo excited to order this packback for my daughter and at such a great price. However, upon receiving the item from the seller FaShion Queen, I found that it was a counterfeit product with a tag that said, "Colorful Phoenix" and not Skip Hop. Attempting to return it and get a refund now. Will update review accordingly. UPDATE: I not only filed an issue with amazon but contacted Skip Hop directly just to let them know there was a company selling counterfeits. I received a refund from the seller and much to my surprise, Skip Hop sent my daughter an authentic backpack! They did not need to do that and because of their OUTSTANDING customer service, I am an even more loyal customer and will never hesitate to buy their products. Thank you Skip Hop!!!!