Bests & Worsts Reviews from Amazon

Amazon Video is not supported for this 2016 model TV according to Amazon customer service. We are unable to even get to an Amazon sign in screen and have spent 2 hours on the phone with both Samsung and Amazon each stating it is not their issue. After discussing with Samsung and performing factory resets I was directed to call Amazon because it was a software issue. When calling Amazon, the customer service rep said they were unable to authorize a new download of the app to the TV and I had to talk to Samsung because the 2016 model was not a supported model. After expressing my displeasure, the condescending comment I received was "Are you finished talking?" and "There is nothing further we can do for you". Wow. Samsung we tried not my problem now-Amazon just not my problem while the customer who has paid hard earned money is left with a product that does not work as advertised and for which it was purchased. 6/26/2016-After writing this review I received contact from Amazon via e-mail and phone. After discussing with technical reps a service ticket was opened and approximately 6 hours later the Amazon Video appears to be working. Samsung spent approximately 3 hours with me on the phone and once I got to the right person at Amazon, in the technical department, the customer service was tremendous. Once I have a chance to enjoy the TV and its features I will update this review to reflect the quality of the TV picture and experience post technical issue. Updated-7/4/2016 After about a week watching this TV and the Amazon Video issues ironed out we are extremely pleased with the purchase despite the issues. Picture quality with certain Amazon Video UHD movies is incredible along with sporting events. We are streaming with Sling with the Amazon Fire Stick and the quality of picture is great along with motion rate. As a follow up to Amazon support, once we got to the right person/department it was incredible. The person we spoke to was Mike, in technical support, who assured me it would be taken care of and the issue was resolved. We even received a follow up call on July 3rd to make sure everything was working and to provide feedback on our customer service experience. Amazon-here is your feedback publicly. Thanks for making it right and taking care of your customers!