Bests & Worsts Reviews from Amazon

**See Updates below** Original Review: This WAS an amazing massage pillow, now it is completely dead! I bought this for my wife for Christmas(and she was kind enough to let me use it occasionally). About 3 weeks ago the heat functionality stopped working. We thought no big deal as it still massaged well and felt good. Today as I was using it it just all of a sudden stopped and I started smelling an electrical burning smell... and of course, yesterday was the LAST day Amazon would allow me to return it for refund/replacement! A product dying ONE day after its return policy expires DOES NOT MAKE ME HAPPY! I'm not sure why it would have just died. My wife and I always used the pillow in a sitting position, so it's not like our entire body weight was on this thing. The motor didn't even sound like it was working that hard and was going normal speed. The smell doesn't exactly smell like a burned up motor either, it smells more electrical in nature, like an IC/resistor/capacitor/etc burned up on the PCB inside that controls the motor/heat. Sigh... **UPDATE** I tried contacting the seller straight from their website to request a warranty replacement. After waiting almost 2 weeks with *NO* reply, and having done 3 out of 4 years of my Electronics Engineering degree, I decided to just fix it myself... not afraid to void a warranty when the company that sells it evidently doesn't want to honor it! I took it apart and immediately saw that the issue was a burned up MOSFET/transistor/etc(couldn't get the part number as it was burned off). I replaced it with one of my own MOSFETs and not only does it work again, the heat works again now as well. VERY disappointed with Zyllion for not replying at all to my request. **UPDATE - 6/27/2014** I was contacted by e-mail last week by a Sales Manager with Zyllion. It appears that for whatever reason the support request I had filled out back in February was filtered by a spam filter on Zyllion's end. The Sales Manager was very nice and VERY apologetic. The unit I had fixed once again wasn't heating(guessing the MOSFET failed again, but didn't bother to take apart again), and my wife didn't use it anymore since she didn't trust it not burning up again. Even though I technically probably voided the warranty(but only because I didn't get support), he shipped me a replacement Massage Pillow via 2-day shipping! We received it on Wednesday and already my wife and I have once again enjoyed using something to work out our knots. I've decided to up my rating to a 4/5 for now as we really do enjoy this Massage Pillow quite a bit, but the support "hiccup" encountered was still a bit annoying. If the Massage Pillow continues to work for a while without further issue, I'll probably go ahead and bump it up to 5/5... as I do understand that mistakes can happen, and Zyllion really did go out of their way to resolve my issue once discovered. -Henry