Bests & Worsts Reviews from Amazon

First I need to thank all of you guys who gave the Linksys cable modem 4 and 5 stars. If it had not been for your reviews I would have sent this great modem back to Amazon. I spent 6 hours trying to get this modem working, getting help from 4 different techs at AT&T. They told me that this modem was bad and that the cable light needed to stay on and that the Linksys modem would not register with their system. They told me I needed to send it back and get another one. {ALL FALSE} So finally I told them to connect my (their) old modem back up. Their modem worked fine. As I was getting ready to pack my new Linksys modem up to send it back to Amazon. I decided to try it one more time. Following the exact sequence they used to connect their modem. And would you believe it? It works!!! My problems: 1. bad tech support. 2. must remove router to register modem. 3. given wrong registration address. (MOST IMPORTANT) 4. computer must be turned off before you turn on modem. Fool proof procedure to be up and running in 10 minutes: 1. Turn computer off. 2. If you have a router, take it out of the loop. connect directly from your computer to the modem thru the ethernet port. 3. Connect the cable. 4. turn on power to the Linksys modem, allow it to boot up. 5. turn on your computer 6. go to the registration page to register your modem. You MUST do this twice, for some reason it does not work the first time. MAKE SURE YOU GET THE RIGHT ADDRESS FROM AT&T. They failed to tell me I needed to use "[...]" instead of "[...]" it won't work without the "s" enter your account # and registration #. 7. You should be working. Reconnect your router.