Bests & Worsts Reviews from Amazon

This is my first Nespresso Vertuoline machine and I love it. I got it on sale for $113 on Black Friday with the milk frother. Let's start with the ease of use of this espresso machine. You press the top coffee button and the machine warms up, the green light becomes steady and it's ready to brew. Put in your favorite capsule and close the top lid and press the coffee button. Did I mention the motorized capsule lid? The lid opens and closes itself with a touch of the lever and disposes the capsules into its bin on the back of the machine. Milk frother is even easier to use. Just pour the milk in and press the button. Adding the froth of milk makes you feel like a real barista! You can totally make the same exact drinks as they make at Starbucks for the fraction of the cost. And the drinks are super strong depending on which intensities you choose. I paired this machine with double-walled coffee/espresso cups also purchased on Amazon. Much better than your everyday ceramic cups so you can see what you're drinking and the art you just created in the cups. I also purchased the storage drawer holder for capsules that stores the capsules and machine on top (see pics)! This is like any other home appliance. You have to upkeep things like this. Clean it. Maintain it. If you don't do any of these things, things will eventually break. And for the people that gave this product 1 star, return it if it's broken?