Bests & Worsts Reviews from Amazon

It arrived and it was up and working in seconds. I live on the second story of in apartment with an elevator, and wanted this to help me bring in the groceries and parcels. It's perfect! NO assembly, very light weight, and easy to use. I looked for a few weeks before deciding on this cart, and I'm so happy with my choice! Definitely would recommend this product. Addendum: I have finally used this product and as I was using it, I noticed that the handle wouldn't stay in the upright position. The cart was already full, so I had a pretty difficult time getting it back into the house. Once I got inside, I looked the cart over carefully and discovered that both sides, (where the adjustment handles for locking the handle into place), were cracked at the base. Thus, the handle will never be able to lock into any position, making the cart unusable. I actually believe this was ship this way and broken in shipping, since I didn't use it until the other day, I didn't realize it was broke. Unfortunately, once I discovered the damaged cart, it was outside the Amazon return date, but they were helpful enough to give me the Olympia phone number. So far, I tried to reach them, and got a recording, left a message and I'm waiting on them to call me back. I will update this review as soon as I know what if anything Olympia will do to help me. Addendum: 2-21-2012 I called Olympia, and they're sending a replacement right away. I can't ask for much more than that. Thanks Olympia!!