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Pretty good product. Like many people, I had issue with the incoming call. I can call out, but I could not call in. I read older forums regarding this issue and I figured it out. Forget about the "Chat Box". That has nothing to do with it. First, you need to use PC to log into your "Google Voice" account (MOBILE OR TABLET DOES NOT WORK!!!! ONLY PC!!!). Under your google phone number, click on "Transfer". That will open "Call forward to" options. You need to click on the "Obitalk Device" listed there. After you click it, it saves automatically and you will be able to receive your calls. Hope this helps.