Bests & Worsts Reviews from Amazon

I bought the 8860DN a couple weeks ago to replace my aging HP 3330. While I'm quite happy with much of the 8860DN, there are a few things that could use improvement. Some of these can be addressed in software, others I fear are hardware issues. BTW, I'm on my second machine because I thought some of the issues with the first warranted a replacement. Now I know its a "common" issue. 1) The print engine creaks and makes popping sounds as the fuser heats and cools. Even the demo machine in Office Depot does the same thing. The creaking is really annoying if you sit near the machine. A Brother senior tech rep tells me this issue is common to many Brother lasers. Well, gimme a break because HP and others don't creak! **UPDATE** Brother Corporate office tells me the popping sounds are considered "normal" by the engineers and at this time they have no plans to fix. Pathetic if you ask me. I think most users will agree!!! 2) The scanner ADF head will sometimes make odd sounds when its scanning the last page of a multi-page scan. It sounds as if the motor or gears need lubrication. 3) I've had the COPY function lockup on me a couple times (other fucntions continue to work) and the only way to correct is to power cycle. Cause is unknown but the clowns at Brother support tell me to keep power cycling the resolve the problem. IDIOTS! 4) The IFAX feature is not very well explained and is somewhat odd in the way it works (or tries to work). I've yet to really figure it out. As an alternative I use the FAX FORWARD TO EMAIL function which works well. 5) A PC software bug: When scanning multiple pages its impossible to multitask since the scanner interface takes the focus away from whatever you are doing everytime it begins scanning a new page. Brother apparently knows about this issue and will correct in the next software version. Other than the above isues, I'm fairly satisfied in the short time I've been using this MFC. If I may comment in response to one of the previous reviews, the beep sound is adjustable and I believe if the user took the time to read the manual, he'd be quite happy with the level of customization available on this machine (I rarely hear of people complaining about too many features). Oh, and yes as stoneaged as it sounds, some people still do occasionally receive faxes. As far as I'm concerned, the print speed is excellent. Even complex pages print quickly with nearly no delay between pages. A huge improvment over my old HP. Also, I find the scan speed on non complex scans to be excellent. Complex and high res scans are somewhat slower, but they are with many scanners (and certainly about every multifucntion I've run across). Print duplexing is another very nice touch and I'm surprised it works as well as it does. The 8860DN gets the job done and it does them well overall. Things about the 8860DN I prefer over the new HP 3390 I compared it to. 1) 8860 has a legal size scan plate 2) 8860 will fax forward to email 3) 8860 is $150 less with approx. the same cost per page in consumables. 4) 8860 does duplex scan, copy