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people found this helpful, as of 2023
ranked #3,767 most helpful
out of 571,544,897 reviews
★★★★★
UPDATED REVIEW - Vastar went above and beyond with their customer service!
Updated 1/31/18: I had originally purchased these seat belts in 2016, and they were a literal lifesaver for my dog. My car was totaled when a car going 45mph in the opposite direction crossed lanes and hit us. My dog was wearing her seatbelt and the police and EMTs were shocked that she was ok and didn’t fly through the windshield on impact. They could barely get my door open and I went to the hospital, but my dog was injury free. I just purchased a new set for my new car, and I would recommend these without question to any dog owner!
I got these for my dog for quick trips around town --- she has the bad habit of wanting to jump into the front seat with whoever is sitting there - and since she's 50 lbs, it doesn't really work out.
I bought these based on the price, but what has really blown me away is Vastar's customer service --- they completely went above and beyond, and I would not hesitate to do business with them again.
I got these seat belts a day before expected to arrive, in a soft envelope, so they fit in our mailbox. I was surprised by the speedy shipping!
Unfortunately, having not been restrained at all in the car, my dog did NOT like them and managed to chew both of them apart. I was upset, but figured I spent less than $10, so it was no big deal. I managed to tie two of the ends together (I was surprised they held up in a knot), and used it as a makeshift seatbelt until I could get new ones.
About a week after my purchase, Vastar had emailed me asking about how I liked the product, and if I had any questions. I told them that I was unfortunately unable to really use them, since my dog had destroyed them within the first few days.
I was super impressed that Vastar worked with me to send a replacement belt immediately. They said they wanted me to be satisfied with my purchase, and sent me a new one, with a shipping confirmation. Not only did I receive the new belt in 2 days (it even arrived on a Sunday!), but they sent a 2-pack, rather than just one.
My dog is now used to wearing her seat belt, and I have had zero issues with the replacements. The fact that they went totally above and beyond makes me so glad I purchased these, and will continue buying products from them in the future!
January 2016 · Pet Supplies · verified purchase