Bests & Worsts Reviews from Amazon

I purchased a Firm 9" King on Amazon and ended up exchanging it for a Medium 9" King. This was an upgrade for an 8 year old beautyrest pillowtop. PROs: 1. If you buy directly from the Sleep On Latex website, shipping is RIDICULOUSLY fast. I placed my order around 10am and had it in my home around lunch the next day. (I live two states away from their HQs). 2. If isolation, heat dissipation, or uniformity throughout the mattress are anywhere near the top of your priority list, you won't find a better mattress type than natural latex. CON: 1. Natural latex makes for impressively heavy mattresses. Handles would help a lot but they aren't possible if you think about it. If you attach handles using a strap that passes through the mattress then you negatively impact comfort. If you just glue or sew handles to the outside wool/cotton cover then you risk ripping the cover due to the weight. Because this is kind of a no win situation, I won't deduct any stars because I agree with the decision to let moving the mattress be a pain in order to avoid non-latex internal components. SUBJECTIVE: 1. The firm mattress we got through amazon was truly very firm. I would liken the firmness to being slightly firmer than a good air mattress that is inflated to the point of nearly popping. 2. The 2nd mattress we got directly through Sleep On Latex is great for my family who are predominantly back sleepers but spend a lot of time on our sides as we're falling asleep. 3. As mentioned in the product description, the latex is covered by a New Zealand wool and cotton cover. The 2nd mattress we got did have a veeeeery slight 'barn' smell from the wool when you put your nose close to it. It was mostly gone after a week. My wife and I actually found it to be a pleasant smell. THE PURCHASE AND RETURN/EXCHANGE PROCESS: So I would recommend buying directly from Sleep on Latex. I'm generally a hardcore prime user but in this case, using Amazon is actually more inconvenient. If you buy through Amazon and decide to use their 100-day guarantee, you'll be asked to start a standard return request through amazon. Then Sleep On Latex gives you the option to donate the mattress to a charity and send them proof you did so or they can arrange for a charity to come pick it up. They don't actually accept the mattress back. Then, if you want to 'exchange' for a different size or firmness, you'll have to start a brand new order. If you use their website instead of Amazon, then this 2-step refund then re-purchase process is streamlined to just asking for an exchange. I will also add that sleep on Latex was very prompt with having the charity come the next day to pickup the mattress and issuing a refund that evening.